Discover more in our FAQ
Find quick answers about ordering, shipping, measuring, installation, and product care.
Ordering & Shipping
Can I order from Canada?
Can I order from Canada?
Yes! While our website is not currently set up to ship directly to Canada, our customer service team can take your order by phone or email and arrange delivery.
Can I get color samples?
Can I get color samples?
Absolutely. Color samples are available to help you make the right selection before placing your order.
How long will it take to receive my order?
How long will it take to receive my order?
Lead times vary depending on the product and customization. Most orders ship within the timeframe listed at checkout, and tracking details are provided once your order is on its way.
Where do you ship from?
Where do you ship from?
Orders are produced and shipped from our U.S. manufacturing facilities, ensuring fast and reliable delivery across the country.
Returns & Policies
Can I return or exchange a product?
Can I return or exchange a product?
Because all Ascot window treatments — including pleated shades, mini blinds, roller shades, wood blinds, vertical blinds, and pleated accordion doors — are custom made to your exact sizes, they are not eligible for return or refund.
If there’s an issue with your order, please contact Customer Service. Our team will review your request and, if applicable, provide a Return Goods Authorization (RGA) with instructions for returning the product for correction or replacement.
What if my order arrives damaged?
What if my order arrives damaged?
If your product was damaged during shipping or delivery, contact Customer Service within 5 days of receiving your order. We’ll guide you through the claim process and ensure a corrected replacement is sent to you promptly.
What happens after I receive an RGA?
What happens after I receive an RGA?
Products returned with an approved RGA will be repaired or replaced at no charge and returned to you as quickly as possible. Returns without authorization cannot be accepted.
Is my purchase covered by a warranty?
Is my purchase covered by a warranty?
Yes. All Ascot products are backed by a limited one-year warranty covering defects in materials and workmanship. If a product issue arises within this period, contact Customer Service for evaluation and assistance.
Measuring & Installation
How do I measure for a window treatment?
How do I measure for a window treatment?
Follow the step-by-step measuring instructions on our How To Measure page for accurate results.
Can I install Ascot window treatments myself?
Can I install Ascot window treatments myself?
Yes! Most Ascot window treatments are easy to install using common household tools. If you have a question during installation, call us at 574-773-6202 for assistance.
Do the window treatments come with everything I need to install them?
Do the window treatments come with everything I need to install them?
Yes, all Ascot window treatments include the necessary brackets and screws. You’ll just need a screwdriver or screw gun to complete installation.
What is an inside mount?
What is an inside mount?
An inside mount means the window treatment is installed inside the window frame, creating a clean, built-in appearance.
What is an outside mount?
What is an outside mount?
An outside mount places the window treatment on or above the window frame. It’s a great option for covering trim or making smaller windows appear larger.
Care & Maintenance
How do I clean my bedspreads, pillow shams, pillows, and curtains?
How do I clean my bedspreads, pillow shams, pillows, and curtains?
These items should be dry cleaned only to preserve their quality and fabric integrity.
How do I clean my pleated shades?
How do I clean my pleated shades?
Regularly vacuum your pleated shades to remove dust. For spot cleaning, use a mild detergent like Ivory and gently dab only the affected area — avoid soaking the shade. Do not use ultrasonic or dry-cleaning methods, as they can damage the pleats.
Troubleshooting
My roller shade won’t stay down — what should I do?
My roller shade won’t stay down — what should I do?
This usually means the spring mechanism needs to be replaced. Contact Ascot Customer Service for guidance on ordering a replacement spring or scheduling a repair.
Can I order replacement parts for older products?
Can I order replacement parts for older products?
Yes! Visit our Replacement Parts page or contact our support team. We’ll help identify and ship the correct part for your product.
Still need help?
If you don’t see your question listed here, our customer care team is happy to assist.
